This page was automatically generated as a starting template only. It does not constitute legal advice. Review and update all policies with a qualified professional before accepting orders.
FAQ: orders, shipping, & returns
Most orders are processed and ship within 1–3 business days. Delivery time depends on the carrier and your location—once your package is in transit, the estimated arrival is shown on the tracking link. During holidays and seasonal launches, processing and delivery may take a little longer.
To start a return or refund request, submit the form on our Returns page with your order details and the reason for your request. Eligibility, timeframes, and item-specific rules are outlined in our Refund and Returns Policy. If your item arrived damaged, include a clear photo so we can help faster.
When your order ships, you’ll receive a shipping confirmation email with a tracking link. If you created an account at checkout, you can also check your order status there. Can’t find the email? Check spam/promotions, then reach out with your order number and the name on the order.
Right now, we primarily ship within the United States. If you’re outside the U.S. and interested in placing an order, contact us with your address and what you’d like to purchase—we’ll confirm whether shipping is available and share an estimated cost before you order.
Use the support form below and include your order number (if available), the email used at checkout, and a quick description of what you need help with. If it’s about a damaged or incorrect item, add a photo of what arrived. We’ll get back to you as soon as we can with next steps.
